Making your riders feel safe


Whenever someone is expecting to get into a strangers car, whether for Uber or even a friend’s car, there’s always the subliminal thought that reminds them, “I am not in control right now.”

Making a rider feel safe throughout their entire trip from boarding to unboarding is extremely important.

It’s important to have them feel safe 100% of the time… OR… at least give them the impression you’re trying extra hard to make them feel safe.

When you arrive at a rider’s pin or address, you’re now hunting for a person on the side of the road that is also hunting for you. A third of all rides are picked up or dropped off at a local business. It’s safe to bet, you most likely won’t be having a parking lot at your leisure for the pickup or drop off.

Here are some things to avoid:

  1. Don’t force your rider to cross a busy street or intersection to get to you without a crosswalk or walk signals. Most state laws allow them to feel safe in a cross walk… or defy death outside of one.
  2. If a Passenger is waiting for you in the street near parked cars, do not drive by them. Stop in front of them and let them come to you. This avoids the passenger having to gasp at the thought of their toes almost getting run over.
  3. Don’t tailgate. For the love of god DO NOT tailgate. Give yourself the distance you were taught in driver’s ed. It’s not just about feeling safe… it actually is the law! Most of them go something like this: The driver of a motor vehicle shall not follow another vehicle more closely than is reasonable and prudent, having due regard for the speed of such vehicle and the traffic upon, and the condition of, the roadway.
  4. Don’t multi-lane cross in one shot. #1, it’s illegal, and #2, the rider does not see what you can see in your side and rear view mirrors. If a rider has to look in the direction that you’re going or about to go other than straight, then you have just potentially made them feel unsafe. Not gonna lie, some people just have that habit of looking, but you’ll notice the difference after that look. They might be watching your every move.
  5. Stop BEFORE crosswalks and at or before the stop line. The worst feeling to have as a rider is reaching for the brake pedal only to find out you don’t have one back here! Give them ample time to understand that you have recognized there is a stop sign or red light up ahead.

Things to Focus on:

  1. On busy, parked-on streets, look for a decent-sized opening between cars and aim your back (or active passenger) door for between those cars so they can feel shielded by those cars from the traffic.
  2. Pay attention to puddles… Your passengers do not want to get out into a puddle.  They will remember you for the rest of the day and when they go to take an Uber again and have to rate you… it won’t be a good rating.

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